We currently deliver orders all over India. Free shipping is applicable on orders above INR 2999. A norminal charge of INR 99 is levied on orders below INR 2999. Orders are typically shipped within 2-3 days upon order placement. The final delivery will vary based on the order destination and mode of shipment. You will receive an e-mail confirmation once your order has been shipped which will include details of the shipping provider and tracking number. You can track your shipment in "Your Orders" or by visiting the website of the shipping provider.
We hope you love your Pinklay merchandise! That said, in the rare instance that you are not satisfied with your purchase, kindly contact customer care within 48 hours of receiving your merchandise for an exchange or refund. Please ensure that the merchandise is unused, in its original packaging, and in the same condition as you received it. You can request for a reverse pickup for a norminal amount via customer care or choose to ship the product to our facility using any reputable courier that offers a tracking number. All items must be received by our warehouse within 10 working days of requesting the return in order to qualify for the return.
- Merchandise bought during the sale period cannot be exchanged or returned
- We do not accept returns or exchanges on infant merchandise for hygiene reasons
- We do not accept return or exchanges on ceramics