Exchange & Return Policy
EXCHANGE & RETURNย POLICY
- Exchange/Return Window:ย You mustย initiate the return or exchange within 7 daysย of receiving the parcel, and the shipment mustย reach us within 30 daysย from the date of delivery.
- Return Shipping:ย Customers must use aย Registered Post (preferably one with a tracking number)ย to send back the merchandise. The return shipping cost and anyย customs duties or taxes (if applicable) are the customerโs responsibility.
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Exchange or Credit Note:ย Once we receive your return, you have two options:
- We canย reship the exchangeย at aย nominal delivery fee of $20 USD, OR
- You can opt for aย credit noteย for the value of your returned goods, valid forย 1 year, to purchase anything on our website.
- Exclusions:ย Returns and exchanges areย not applicableย forย ceramics, tableware, toys, quilts, bedsheets, dohars, and fragrances.ย These items are heavy, making return shipping costly. Moreover, with less than a 1% return rate, they are typically a perfect fit!
- Processing Time:ย Internationalย shipments take time to reach us, and exchanges may take longer than domestic orders. We appreciate your patience while we process your request.
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Sale Items:ย Allย sale items are final saleย and not eligible for returns or exchanges.
EXCHANGE & RETURN PROCESS:
- To raise a request, email care@pinklay.com or phone/WhatsApp us at +91-9321310871
- Once your request is approved, please ship the item(s) back to us. Our address is:
Pinklay Retail Private Limited
G-87, EPIP, Tonk Road, Sitapura Industrial Area, Jaipur โ 302022, Rajasthan, India
Phone: +91 93213 10871 - The cost of shipping the item(s) back to us will have to be borne by you. In addition, it is your responsibility to pay any customs duties and taxes resulting from returning the item(s).
- We recommend using a reputable shipper that provides a tracking service
- Share the shipper and tracking details with us once the item(s) have been shipped
- Re-use the original packaging, including the cloth bag, for proper care and protection
- Items must be in their original condition, with their labels and tags intact
- They must be unused and unwashed, unsoiled without any stains or damages
- We must receive the item(s) back within 30 days of your request being approved
- Items returned, once verified at our facility, will be processed for an exchange or return
- In case of an exchange:
-ย Our team will inform you once your exchange item(s) are ready for dispatch
-ย If the exchange item(s) cost more than the original item(s), you will be asked to pay the differential amount
-ย If the exchange item(s) cost less than the original item(s), youย will receive the balance in the form of a store credit
-ย The cost of shipping the exchange item(s) will have to be borne by you
-ย Any customs duties and taxes on the exchange item(s) will have to be borne by you
-ย We will share shipper and tracking details once the item(s) have been dispatched - In case of a return:
-ย Youย will receive the balance amount in the form of a store credit - Store credit is valid for a 1-year period from the date of issue
- Shipping fees and gift services (if any) are non-refundable
- Gift cards cannot be returned for their monetary value
- Typically, it takes 20-30 days to complete the entire exchange or return process
SALE OR DISCOUNT POLICY
- We are unable to accept returns or exchange on any discounted or sale merchandise
- Applies to discounted or on sale products, or bought through an offer or promotional code
MISSING OR DAMAGEย POLICY:
- A missing or damaged item claim must be raised within 2 days of receiving the parcel
- We will need photographs of the item(s) and the delivery parcel it was received in
- Our customer care team will investigate and offer an appropriate resolution
CANCELLATIONย POLICY:
- We accept cancellations against full refund or store creditย as long as the order has not been shipped
- We are unable to accept any cancellation requestsย once the order has been shipped
Have a question? Chat with us, or e-mail us atย care@pinklay.com, or call/WhatsApp us at +91-9321310871. Weโd be happy to answer any questions you may have.