Shipping Policy

SHIPPING POLICY

1. We ship worldwide to all destinations
2. Free shipping on orders above USD 199
3. We charge a flat shipping fee of USD 20 on all orders below USD 199
   
4. Price inclusive of all import duties and taxes (for orders placed after 1 May 2026)
   
5. Our standard delivery time is 7-9 working days. That said, this may extend in case of delays in borders/customs clearance which is beyond our control.
6. Please keep track of your shipment using the tracking details provided. It is your responsibility to ensure that you are available at the time of delivery to collect your package.
7. In case of an unsuccessful delivery, our shipping partner will notify you. It is your responsibility to ensure that you arrange an alternate date/time and take delivery of your order.
8. If an order remains uncollected and is returned back to us, we will deduct the two-way shipping costs and forward-and-return customs duties/taxes. You can choose to receive the balance amount as a store credit or refund in your original mode of payment.

TRACKING YOUR SHIPMENT:

1. On placing your order, you will receive a confirmation e-mail
2. Similarly, shipper tracking details will be shared once your order has been shipped
3. You can check the status of your order under "My Account"

Have a question? Chat with us, or e-mail us at care@pinklay.com, or call/WhatsApp us at +91-9321310871. We’d be happy to answer any questions you may have.