Do you deliver to my city/country?
We deliver orders worldwide. If for any unforeseen reason we are unable to deliver the order to your city/country, we will notify you of the same.
Is my order confirmed?
You will receive an e-mail confirming your order. If you don’t receive any communication from us within 24 hours, please contact customer care.
How soon will you ship and deliver my order?
Orders are typically shipped within 3 working days and delivered within 10-14 working days to most destinations. That said, this may extend in case of delays in borders/customs clearance which is beyond our control.
How do I track my order?
You will receive an e-mail confirmation once your order has been shipped. The e-mail will include details of the shipping provider and the tracking number. You can track your shipment in Your Orders or by visiting the website of the shipping provider and entering the tracking details.
What if I'm unable to receive my order?
Our shipping provider will notify you that a delivery attempt was made, and will arrange to deliver the order on an alternate date/time. It is your responsibility to ensure that you arrange an alternate date/time and take delivery of your order. In the rare instance that an order remains uncollected and is returned back to us - we will deduct the two-way shipping costs and offer the balance in the form of store credit.
Can I cancel an order?
You can cancel your order as long as it has not been shipped. Once the order has been shipped, we cannot accept any cancellations. For cancellations, contact customer care.
Can I return a product?
We do not accept returns on international orders. That said, in the rare instance that you have received an incorrect or damaged product, please contact customer care as soon as you have finished unpacking your order.
What if I receive a damaged product?
We have stringent quality checks in place to ensure you receive defect-free products. In the rare instance that you do receive a damaged product, please notify customer care immediately. We may ask you to provide details of the damage including photographic evidence. Upon verification, if the damage is found valid, we will make arrangements to collect the damaged product and either replace the product or offer you a refund via your initial method of payment. Please ensure that the product is unused, in its original packaging, and in the same condition as you received the product, failing which your claim may be denied upon us receiving the product.
How will I receive a refund for a damaged product?
We will initiate a refund once we receive the damaged product and examine the nature and extent of damage. Upon physical verification, if the claim is found valid, we will either replace the product or in case of product unavailability offer you a refund via your initial method of payment. We will process the refund within 5 business days of satisfactorily receiving the product at our facility. This does not include the time your bank will take to reflect the refund in your account.
I haven't received my complete order. What do I do?
If you haven’t received your complete order, please contact customer care within 48-hours of receiving the order. Keep your order number handy along with details of the missing products.
How much do you charge for shipping?
We offer free shipping on all orders above USD 299 (multiple products can be combined under a single order). A shipping fee is levied on all order below USD 299.
How do I change my shipping address after placing the order?
You can modify your shipping address as long as your order has not been shipped from our facility. For changes to the shipping address, please contact customer care.
I still haven't received my order. What do I do?
If you haven’t received your order, please contact customer care to check the order status.